With the emergence of cloud computing and Software-as-a-Service (SaaS), businesses need to accelerate the design and implementation of ITSM processes and capabilities to manage their cloud infrastructure, maintain efficient services delivery, and align both development and operations.

As a cloud continues to grow, the complexity and costs of data migration and cloud integration often outweigh the benefits. Through successful cloud IT Service Management, IT professionals can ensure their cloud services—whether they are private, public or hybrid—operate with well-defined processes, best-practice management and guaranteed SLAs. This not only protects the performance, efficiency and reliability of cloud-based services, but also helps to lower the associated security risks and TCO.

Panel discussion: the impact of cloud on IT Service Management