2:40 PM Panel Discussion 2: Embracing Digital Trends & Technologies to Drive Exceptional Customer Experience

Staying relevant – Understanding the preferences, expectations and consumption patterns of your modern customers
The latest digital trends and technologies – Making the distinction between must-haves and good-to-haves
Enabling the seamless integration of digital technologies with traditional legacy systems
Enhancing data security in the digital era

  • Henk ten Bos, Chief Information Officer, Ageas Insurance Asia
  • Sriram Srinivasan, Head of Digital Platforms & Channel Operations, Asia Pacific, HSBC
  • Liam Gilligan, Head of Innovation Lab, Commonwealth Bank