Insurance in the Asia-Pacific region faces its own set of business challenges, and insurance technology has evolved along a distinctive path. In a new report, Celent Model Insurer Asia 2014: Case Studies of Effective Technology Use in Insurance, Celent recognizes 18 insurance technology initiatives as “Model Insurer Components.” These best practices in the use of technology span key areas of the product and policyholder lifecycle, including policy administration, product design/definition, distribution/agent portal, distribution/other channels, claims, service, risk management, business process management, IT management, and digital.
Celent offers some key best practices in the use of technology across various areas of the industry—whether in components of the product and policyholder lifecycle or general areas such as IT management—that a “model insurer” would use. These areas are illustrated by case studies of specific initiatives and capabilities, selected from the many submissions and presented in this report as Model Insurer Components.
Model Insurer Asia Components 2014:
Ageas Insurance Company (Asia) Limited: Developing Financial Need Analysis app for iPad to increase agents’ productivity and move sales to a customer need-based approach.
